The challenge
After-hours alarm response across the bank's 47 branches was averaging 28 minutes — well outside the policy SLA of 15 minutes — and the previous vendor's reports were inconsistent across regions.
Our approach
We re-mapped response zones around actual driving times (not straight-line distances), pre-positioned response vehicles in 9 hubs, deployed digital dispatch logging, and instituted a monthly client review with the head of premises.
Results
9 min
Average response time (down from 28)
100%
Branches now within SLA
0
Lost-asset incidents in 14 months
47
Branches under continuous coverage
When the regional manager visited from Nairobi unannounced, the KampalaGuards team had already logged her arrival, escorted her vehicle, and notified me — before she reached my office. That's the standard.
H
Head of Premises, Tier 1 Private Bank
Banking